Privacy Policy

Last Updated: 8 May 2024.

Astound Broadband powered by RCN ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

Personal Information
We may collect personal information that you provide to us, including but not limited to:

  • Name

  • Address

  • Email address

  • Telephone number

  • Payment information

Usage Data
We automatically collect information about your interaction with our services, including:

  • IP address

  • Browser type

  • Operating system

  • Pages visited

  • Time and date of visits

2. How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our services: Ensure our services function correctly and meet your needs.

  • To improve our services: Analyze usage data to enhance our offerings and user experience.

  • To communicate with you: Respond to your inquiries, provide customer support, and send updates about our services.

  • To process payments: Facilitate transactions and manage billing and collections.

  • To comply with legal obligations: Meet any applicable laws, regulations, or legal processes.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing and customer support.

  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete personal information.

  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

6. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us

Toll-Free Number: 1-888-713-5755